Refund policy

**REFUND POLICY**

Returns and refunds

We want you to be happy with your gear. If something isn't right, you can return most items within 30 days of delivery.

Eligible returns
- Items must be unused, in new condition, and in their original packaging with all tags and parts.
- Contact us at treesbydrees@gmail.com or (636) 667-8966 before sending anything back so we can give you return instructions.

Items we can't accept for return
- Rope cut to length, and custom, spliced or made-to-order items.
- Life-safety and personal protective equipment (PPE) that has been used, worn, or removed from its sealed packaging, including harnesses, lanyards, climbing rope, carabiners, helmets, and chainsaw protective clothing. For your safety and the next climber's, we cannot resell this gear once it has left our control.
- Gift cards and clearance or final-sale items, if marked as such.

Return shipping

The customer pays return shipping costs, unless the item arrived defective, damaged, or was not what you ordered. In those cases we cover return shipping and will send a replacement or a full refund.

Damaged, defective or wrong items

Please inspect your order on arrival and contact us within 7 days if anything is damaged, defective, or incorrect. Photos help us resolve it quickly.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to post the refund. Original shipping charges are not refunded unless the return is due to our error.

Exchanges

The fastest way to get a different size or item is to return the original and place a new order.

**REFUND POLICY**

Returns and refunds

We want you to be happy with your gear. If something isn't right, you can return most items within 30 days of delivery.

Eligible returns
- Items must be unused, in new condition, and in their original packaging with all tags and parts.
- Contact us at treesbydrees@gmail.com or (636) 667-8966 before sending anything back so we can give you return instructions.

Items we can't accept for return
- Rope cut to length, and custom, spliced or made-to-order items.
- Life-safety and personal protective equipment (PPE) that has been used, worn, or removed from its sealed packaging, including harnesses, lanyards, climbing rope, carabiners, helmets, and chainsaw protective clothing. For your safety and the next climber's, we cannot resell this gear once it has left our control.
- Gift cards and clearance or final-sale items, if marked as such.

Return shipping

The customer pays return shipping costs, unless the item arrived defective, damaged, or was not what you ordered. In those cases we cover return shipping and will send a replacement or a full refund.

Damaged, defective or wrong items

Please inspect your order on arrival and contact us within 7 days if anything is damaged, defective, or incorrect. Photos help us resolve it quickly.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to post the refund. Original shipping charges are not refunded unless the return is due to our error.

Exchanges

The fastest way to get a different size or item is to return the original and place a new order.