Shipping policy

**SHIPPING POLICY**

Processing time

Orders are usually processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). You'll receive an email with tracking information once your order ships.

United States

We ship to addresses in the United States at flat rates:
- Economy: $20.00
- Standard: $40.00

Delivery times depend on the carrier and your location and are not guaranteed.

International

We ship to selected countries, including Canada, the United Kingdom, Australia, New Zealand, Japan and much of Europe. International rates are calculated at checkout by the carrier (USPS or DHL Express) based on your address and the weight of your order.

International customers are responsible for any customs duties, import taxes or brokerage fees charged by their country. These are not included in our prices or shipping charges.

Address accuracy

Please double-check your shipping address. We aren't responsible for orders delayed or lost because of an incorrect address. Contact us right away if you need to make a change.

Lost or damaged shipments

If your package arrives damaged or doesn't arrive, contact us at treesbydrees@gmail.com or (636) 667-8966 and we'll work with the carrier to make it right.